Returns Policy

Returns Policy

You must return your product/s within 30 days of the original order being dispatched. Returns must be shipped back to our warehouse within 7 days of receiving your return confirmation email.

Please inspect your order upon receiving it and contact us immediately if any item is defective, damaged or if you receive the wrong item/s.

If a product is deemed unfit for return, we will notify you via email that the return request has been rejected. 

If a product you return is deemed unfit for return upon us receiving it - you can choose to have the product/s returned back to you at your expense. If you do not notify us that you want your product/s returned within 14 days the product/s will be recycled.

No Return Products

Please be aware the below products are not returnable unless the item is defective, damaged or missing parts for reasons not due to your error.

  • E-Liquid (Freebase + Nic Salts)
  • Disposables (Devices + Pods)

Return Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product:

Step 1

Please Contact Support and fill out the form to submit your return request.

Step 2

After receiving your return request we will notify you that your return will be accepted and provide return instructions.

Step 3

Upon receiving the returned item/s we will review the products you’ve returned and contact you via email or phone with the outcome.


If your return is accepted and you are eligible for a cash refund, the funds will be returned to the same method of payment at the time of your purchase. If you opt for store credit instead of a cash refund you will be issued a store credit code to use on a future purchase.